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New subscribers may request a full refund within 7 days of their first paid subscription. After 7 days, refunds are at our discretion.

You may cancel your subscription anytime from Settings → Subscription. Cancellation stops future renewals. You retain access until the end of the current billing period.

Renewal payments after the initial 7-day window, partial-month usage, and accounts terminated for Terms violations are not refundable.

Yearly plans are refundable within 7 days of purchase. Pro-rated refunds for yearly plans are not provided after the 7-day window.

Email billing@ziptalkai.com with your account email and order details. We respond within 3 business days. Approved refunds are processed within 5–10 business days to the original payment method.

Please contact us before initiating a chargeback. Chargebacks may result in account suspension.

The Free plan has no charges and is therefore not subject to refunds.

We may revise this policy. Existing subscribers will be notified of material changes.

Billing questions: billing@ziptalkai.com